Murugan Kannappan / System Administrator
@KBR Inc

Welcome to My Site

Experienced Network Operations Center (NOC) professional with over 11+ years of experience in network management. Proficient in monitoring tools such as SolarWinds, ScienceLogic, and Logic Monitor, as well as ticketing systems like Service-Now, BMC Remedyforce, and Co-desk. Consistently recognized for outstanding performance and valuable contributions to the field. Demonstrates a strong understanding of ITIL processes and networking principles.

Murugan Kannappan

|NOC| NETWORK OPERATIONS CENTER

Phone:

+91 7845 246 770

Email:

muruganmcc07@gmail.com

Location:

Chennai, TamilNadu - 600066.

Proficient in:

Monitoring Tools - SolarWinds (NPM, IPAM, WPM & SAM).
ScienceLogic & Logic Monitor,
Ticketing Tools - Service now.
ITIL Process - Incident/ problem/ change management, Analysis of environment and perform root cause analysis for identified problems.
Virtualization - VMWare ESXi.
Remote Server Management - iDRAC.

EXPERIENCE

Oct 19-May 25

KBR Inc

IT SYSTEMS ADMINISTRATOR

Monitor all servers and network devices hosted on VMware ESXi using the SolarWinds Monitoring tool.
Update the Orion Polling Server monthly to ensure optimal security.
Upgrade SolarWinds and install necessary security patches to enhance network protection.
Refresh the latest MIB in Orion regularly to minimize the unknown device count.
Utilize job scripts to automatically manage devices and customize the Orion dashboard.
Maintain Service Level Management (SLM) by actively monitoring SolarWinds dashboards and creating tickets in the Service-Now tool.
Participate in the escalation process with senior delivery teams, both internally and on the customer side, for any breaches in agreed SLAs and OLAs.
Resolve all critical and major incidents within SLA guidelines, ensuring timely resolution and user satisfaction, while dispatching critical alerts when needed.
Prepare comprehensive RCA reports on network failures and forward them to the project team.

Dec 18-Jan 19

Inspirisys Solutions Limited

Senior System Engineer

Review and analyze security logs to identify and mitigate network threats.
Collaborate with customers, internal teams, and stakeholders to plan, implement, and integrate system-oriented projects.
Design, build, and maintain a robust network infrastructure across Windows, Linux, and virtualized platforms.
Conduct preventative maintenance on servers, storage systems, and software applications.
Monitor all servers hosted at Sify using the ServiceNow monitoring tool.
Initiate incident management by creating incidents and escalating to Sify and Portall when production server availability exceeds critical thresholds.
Assess server availability every four hours and at the end of each month, compiling detailed reports for the client.
Oversee the World Vision project by monitoring all network devices configured in SolarWinds.
Prepare root cause analysis (RCA) reports on network failures and forward them to the project team.

Aug 16-Oct 17

Iopex India Pvt Ltd

System Engineer

Provide knowledgeable support and quality service while promptly resolving issues and managing escalations.
Monitor all servers hosted in both on-premises and AWS cloud environments using SolarWinds and Logic Monitor.
Verify database backups and execute manual backups when necessary to ensure data integrity.
Patch all ESXi hosts in the production environment to maintain optimal performance and security.
Upgrade firmware on Dell iDRAC systems within the production environment to ensure system stability.
Troubleshoot SolarWinds-related services and IIS to swiftly resolve technical issues.

Jun 15-Jan 16

Disys India Pvt Ltd

IT Service Desk-Executive

Manage queue operations and facilitate the resolution of P1 ticket issues.
Oversee Service Level Management (SLM) by monitoring dashboards and CMS tools across all channels.
Address all Critical and Major Incidents within SLA, ensuring successful resolutions and user satisfaction while promptly issuing critical alerts.
Act as the primary point of contact for client escalations and team-related issues, ensuring rapid resolution.
Regularly review incident performance and trends, offering actionable recommendations to the Service Manager for continuous service improvement.
Prioritize the swift resolution of critical incidents that could severely impact business operations or cause disruptions.
Monitor and manage stalled or breached jobs in collaboration with 2nd and 3rd line support teams.
Respond promptly to Major Incidents by chairing incident meetings and technical bridges while continuously enhancing the incident management process.
Ensure every service breach is accurately recorded and thoroughly documented before closure.
Participate in the escalation process with senior delivery teams from DISYS and the customer side for any SLA or OLA breaches.
Monitor team performance metrics to ensure they meet business targets, reviewing data on a monthly basis.
Contribute in internal and external meetings to promote best business practices.
Prepare comprehensive Root Cause Analysis (RCA) reports on network failures and forward them to the project team.

May 14-May 15

Artech Info-systems Pvt Ltd

Service Desk Engineer L2

Enterprise Technical Support: Provide second-level support for end-users by troubleshooting and resolving operating system-related technical issues.
Escalation and Coordination: Collaborate with team leads and network engineers to escalate and resolve critical production issues.
Incident, Problem, and Change Management: Analyze system environments, perform root cause analysis, and manage changes to mitigate identified problems effectively.
Network Systems Engineering Support: Deliver engineering support for various IT projects to ensure robust and scalable network solutions.
Active Directory Administration: Manage group policy updates, distribution lists, and overall GPO administration to maintain secure and efficient user management.
SMTP Server Management: Oversee access provisioning, release of quarantined emails, and monitoring of mail flow logs to ensure seamless email operations.
McAfee Antivirus Maintenance: Administer updates for the Azure frame package, deploy DLP agents, and manage DAT and patch updates to safeguard the infrastructure.
SCCM 2012 R2 Administration: Install CCM clients, deploy software updates and patches, and perform routine maintenance for enhanced system performance.
VPN Support: Configure and troubleshoot VPN connections including Vasco token activation and Cisco/JunOS Pulse VPN client setups to ensure secure remote access.
Technical Software Support: Provide comprehensive technical support for project-related software and web-based applications, ensuring smooth operation and user satisfaction.

Jan 13-Dec 13

Iv Support Technologies

Voice Associate Technical Support

IV Support Overview: Operate as an independent provider of 24/7 remote technical support services for software, hardware, and peripherals.
Issue Resolution: Diagnose and resolve hardware and software problems across various systems.
Customer Support: Deliver timely and effective technical support by promptly responding to inquiries and assistance calls from system users.
Software Management: Install, maintain, and troubleshoot software applications and operating systems.
Peripheral & Network Devices: Install, configure, and troubleshoot network printers, scanners, and shared folders to ensure seamless connectivity.
Operational Excellence: Consistently resolve issues to improve operations while providing exceptional service.
Flexible Scheduling: Adapt to flexible shift requirements, including nights, weekends, and holidays, to maintain continuous support.

EDUCATION

2007-2010

BSc Physics

Madras Christian College

Semester project

Automatic Traffic Signal Controller - Jan 2010 to Apr 2010

Control the vehicles flows in the metropolitan city using Automatic Traffic Signal Controller using IC8085 we create this concept to avoid accidents and drive safely.

IANT Institute of Advance Network Technology

2015-2016

RHCE Linux Course Completed

Red Hat Certified Engineer (RHCE) Reg: IANT/TN/AC/16/02/0024

SKILLS

Monitoring Tools - SolarWinds (NPM, NCM, IPAM, WPM & SAM)

ScienceLogic, Logic Monitor

ITIL Process - Incident/ problem/ change management, Analysis of environment & perform RCA for identified problem

Virtualization - Hyper- V, VMWare ESXi.

Ticketing Tools - ServiceNow

Network Monitoring

System Admin

Network Monitoring

System Admin

Remote Server Management - iDRAC

EXPERTISE

SolarWinds Admin

Over all 8.5 years of experience in in SolarWinds Admin role.

Monitor all servers and network devices hosted on VMware ESXi using the SolarWinds Monitoring tool.
Update the Orion Polling Server monthly to ensure optimal security.
Upgrade SolarWinds and install necessary security patches to enhance network protection.
Refresh the latest MIB in Orion regularly to minimize the unknown device count.
Utilize job scripts to automatically manage devices and customize the Orion dashboard.
Maintain Service Level Management (SLM) by actively monitoring SolarWinds dashboards and creating tickets in the Service-Now tool.
Participate in the escalation process with senior delivery teams, both internally and on the customer side, for any breaches in agreed SLAs and OLAs.
Resolve all critical and major incidents within SLA guidelines, ensuring timely resolution and user satisfaction, while dispatching critical alerts when needed.
Prepare comprehensive RCA reports on network failures and forward them to the project team.

CONTACT